Frequently Asked Questions

You can book a consultation through our online booking system, by contact us or by completing our contact form. All initial consultations include a thorough assessment and personalised treatment plan.

During your first visit, you will meet with one of our specialist practitioners who will discuss your aesthetic goals, conduct a thorough facial or body assessment, explain suitable treatment options, provide realistic expectations of results, and answer all your questions. There is no obligation to proceed with treatment, and we encourage you to take time to consider your options.

Please ask us about the qualifications and registration of the practitioner who would carry out your treatment. We will provide these before you book.

A clinic is located at 48 the UK, W1G 9PU. We are a 5-minute walk from Regent’s Park underground station (Bakerloo line) and 7 minutes from Great Portland Street station. Metered parking is available on surrounding streets, and NCP car parks are at Marylebone and Cavendish Square.

Yes, clinics offer virtual consultations via secure video link for patients who are unable to attend in person for their initial assessment. This is particularly convenient for patients travelling from outside London or internationally. A follow-up in-person consultation may be required before certain procedures.

Clinics offer a range of surgical and non-surgical aesthetic treatments including dermal fillers, anti-wrinkle injections, chemical peels, laser skin resurfacing, Morpheus8, PRP therapy, CoolSculpting, rhinoplasty, facelift surgery, blepharoplasty, hair transplantation, and many more.

The best treatment depends on your individual concerns, goals, skin type, medical history, and lifestyle. During your consultation, practitioners will assess your suitability for different options and recommend a personalised treatment plan. We believe in honest, evidence-based advice, we will never recommend a treatment that is not appropriate for you.

Most non-surgical treatments involve minimal discomfort. Practitioners use topical anaesthetic cream, ice, and other comfort measures as standard. For surgical procedures, appropriate anaesthesia is administered by an anaesthetist. Practitioners are trained to minimise discomfort throughout your treatment journey, and we will always discuss pain management options during your consultation.

This depends on the treatment. Anti-wrinkle injections typically last 3–6 months. Dermal fillers last 6–18 months depending on the product and area treated. Laser treatments and chemical peels provide long-lasting results but maintenance sessions may be recommended. Surgical procedures such as rhinoplasty and facelift deliver permanent structural changes, though natural ageing continues. Your practitioner will provide a detailed timeline during your consultation.

Yes — combination approaches are common. Anti-wrinkle injections paired with dermal fillers address both dynamic and static lines, and laser treatments are often combined with a skincare programme. Which combination is appropriate, if any, depends on an individual assessment.

Non-surgical consultations are complimentary. Surgical consultations are £100, which is fully redeemable against the cost of surgery if you proceed. All consultations include a thorough assessment, discussion of treatment options, and a written quotation with no hidden fees.

Payment terms are set by the clinic that carries out your treatment and are confirmed after your consultation. Tell us what you are considering and we will pass your questions on with your enquiry.

Yes, clinics offer 0% interest finance for up to 12 months on treatments over £1,000. Longer finance terms (up to 36 months) are available at competitive rates. Applications can be completed quickly during your consultation. All finance is subject to status and affordability checks.

Yes. Non-surgical treatments require a £50 booking deposit, deducted from the treatment cost. Surgical procedures require a deposit of £500–£1,000 depending on the procedure. Deposits are refundable with more than 48 hours’ notice.

Recovery varies by treatment. Non-surgical treatments such as fillers and injections typically require no downtime, most patients return to normal activities immediately. Chemical peels may involve 3–7 days of peeling. Laser treatments vary from 1–10 days depending on depth. Surgical procedures require 1–3 weeks off work, with full recovery over 4–12 weeks. Your practitioner will provide a detailed recovery timeline specific to your treatment.

Clinics provide comprehensive aftercare including detailed written aftercare instructions, follow-up appointments at no additional charge, a 24/7 emergency aftercare phone line, direct access to your treating practitioner, and ongoing support throughout your recovery. We believe that exceptional aftercare is as important as the treatment itself.

Whilst complications are rare, we take them extremely seriously. Our 24/7 aftercare line ensures you can always reach a medical professional. All complications are managed promptly and at no additional cost to you. A clinic is fully equipped to manage any post-treatment concerns, and practitioners have extensive training in complication management.

For most non-surgical treatments, no time off work is needed. You may experience mild redness or swelling for 24–48 hours. We recommend scheduling injectable treatments at least 48 hours before important social events. For surgical procedures, we recommend 1–3 weeks off work depending on the procedure and the physical demands of your role.

Please contact us to discuss the clinic and practitioner arrangements for your treatment before booking.

We exclusively use FDA-approved and CE-marked products from leading pharmaceutical manufacturers including Allergan (Botox, Juvederm), Galderma (Restylane), Merz (Belotero), and others. All products are sourced directly from authorised distributors, ensuring authenticity and quality. We never use non-medical grade products.

We require a minimum of 48 hours’ notice for cancellations. Cancellations within 48 hours may forfeit the booking deposit. We understand that emergencies happen and will assess each situation individually. Rescheduling is always available at no extra charge with adequate notice.